Shipping Policy

Shipping Policy

Last updated: September 24, 2026

This Shipping Policy explains how Furmulate orders are processed, shipped, tracked, and delivered.

If you have a question that is not answered below, contact us at help@furmulate.com.

1. Order Processing

Orders are processed Monday through Friday.

All orders ship within 48 hours of purchase.

You will receive an order confirmation email after checkout and a separate shipping confirmation email with tracking information once your order has shipped.

During periods of unusually high order volume, promotional events, or holidays, processing may occasionally take longer.

2. Delivery Time

Delivery generally takes 7 to 10 days, depending on your state.

The delivery window begins once your order has shipped.

Delivery times are estimates provided based on normal carrier transit times and are not guaranteed. Delays caused by carriers or circumstances outside our reasonable control may occasionally occur.

3. Shipping Rates

Shipping rates depend on the products, bundle, or promotional offer selected.

Any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

The amount shown at checkout is the amount you will be charged for shipping.

There are no additional customs or import charges collected from you beyond the amounts presented during checkout.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Please note:

  • Tracking information may take 24 to 48 hours after shipment to display its first update.

  • Tracking updates are provided by the carrier and may not always appear immediately.

  • If you have not received a shipping confirmation email, please check your spam or promotions folders before contacting us.

If you still cannot locate your tracking information, contact help@furmulate.com and include your order number.

5. Shipping Address

Please review your shipping address carefully before completing your order.

Orders are shipped to the address provided during checkout.

If you need to change your shipping address, contact help@furmulate.com as soon as possible.

We can update the shipping address only if the order has not yet shipped.

Once an order has shipped, we can no longer modify the delivery address.

Furmulate is not responsible for delivery issues caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

6. Delayed Packages

Carrier delays may occasionally occur due to weather, transportation disruptions, high shipping volume, carrier network delays, or other circumstances outside our reasonable control.

If your tracking information has shown no movement for 10 business days, contact us at help@furmulate.com with your order number.

We will review the shipment and, where appropriate, assist with opening a trace or investigation with the carrier.

7. Lost Packages

If a carrier investigation confirms that your package has been lost in transit, we will offer either:

  • A replacement at no additional cost, or

  • A full refund.

A shipment may generally be treated as lost after 15 business days without a delivery scan, subject to the carrier's investigation and tracking information.

8. Tracking Shows Delivered, but Package Is Missing

If tracking shows that your package has been delivered but you cannot locate it, please first:

  1. Check your front door, side door, back door, garage, mailbox, parcel locker, mailroom, or other common delivery areas.

  2. Check with members of your household and nearby neighbors.

  3. Wait 48 hours, as carriers may occasionally mark a package as delivered shortly before the package physically arrives.

  4. Contact the carrier directly using your tracking number and open a missing package claim or delivery investigation.

If the package is still missing after 48 hours, contact help@furmulate.com with:

  • Your order number;

  • Your tracking number; and

  • Any claim or case number provided by the carrier, if available.

We will assist you with reviewing the shipment and carrier investigation.

Packages confirmed by the carrier as delivered to the shipping address provided with the order may require resolution through the carrier's claim process.

9. Damaged Orders

If your order arrives damaged, contact help@furmulate.com within 7 days of delivery.

Please include:

  • Your order number;

  • Clear photos of the damaged product;

  • Photos of the shipping package; and

  • A photo of the shipping label.

Please keep the damaged product and original packaging until the claim has been resolved.

Once the damage has been verified, we will offer either:

  • A free replacement, or

  • A full refund.

You will not be charged additional shipping costs for an approved damaged-order replacement.

10. Product Packaging

Certain Furmulate products may arrive in sealed packaging.

Please do not remove or break a product seal unless you intend to use the product.

Eligibility for returns, including rules relating to opened or unsealed products, is governed by our Refund and Return Policy.

11. Order Cancellations

If you need to cancel your order, contact help@furmulate.com as soon as possible.

Orders may be canceled only if they have not yet shipped.

Once an order has shipped, it can no longer be canceled and any applicable request must instead follow our Refund and Return Policy.

12. Contact Us

For questions regarding shipping, tracking, delivery, or an order, contact:

Furmulate Customer Care
Email: help@furmulate.com

Customer support generally responds within 24 to 48 hours, Monday through Friday.

Please include your order number whenever contacting us about an existing order.

Furmulate may update this Shipping Policy from time to time. The version available on our website will reflect the current shipping terms applicable to new orders.

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