Terms & Conditions

Terms of Service

Last updated: September 24, 2026

This website is operated by Furmulate ("Furmulate," "we," "us," or "our").

Furmulate offers this website, including all information, tools, products, and services available through this site (collectively, the "Services"), subject to your acceptance of these Terms of Service ("Terms").

By visiting our website, using our Services, or purchasing a product from us, you agree to be bound by these Terms, including any additional policies referenced or linked on our website.

If you do not agree to these Terms, you may not access or use the Services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and Services to you.

SECTION 1: ONLINE STORE TERMS

By using our Services, you represent that you are at least the age of majority in your state or place of residence, or that you are the age of majority and have given permission for any minor dependents under your supervision to use this website.

You may not use our products or Services for any illegal or unauthorized purpose or violate any applicable laws when using the Services.

You must not transmit viruses, malware, worms, or any destructive code.

A violation of these Terms may result in termination of your access to the Services.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to the Services where permitted by law, including in cases of suspected fraud, abuse, policy violations, unauthorized resale, or unlawful activity.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Services, website content, or access to the Services without our prior written permission.

The headings used in these Terms are provided for convenience only and do not affect their interpretation.

SECTION 3: ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided through our website is accurate and current.

However, information may occasionally contain errors, omissions, or outdated information.

Information provided through the Services is intended for general informational purposes and should not be relied upon as a substitute for professional veterinary advice where veterinary care is appropriate.

We reserve the right to update or modify website content at any time, subject to applicable law.

SECTION 4: PRICES AND CHANGES TO THE SERVICES

Prices, promotions, discounts, products, and availability may change without notice.

We reserve the right to modify, suspend, or discontinue any product or portion of the Services at any time, subject to applicable law.

Prices displayed at checkout before an order is submitted will apply to that order, except in the event of an obvious pricing or technical error.

SECTION 5: PRODUCTS

Furmulate currently offers products for dogs, including topical care products and grooming accessories.

Our products may include:

  • Anti-itch spray;

  • Paw and nose balm; and

  • Plastic grooming brushes.

Product availability may vary.

We make reasonable efforts to display product photographs, packaging, colors, sizes, and other characteristics accurately. However, the appearance of products may vary slightly depending on your device, screen settings, packaging updates, or manufacturing variations.

We reserve the right to limit quantities, discontinue products, modify product packaging, or restrict sales where reasonably necessary.

Products purchased through our website are subject to our Refund and Return Policy.

SECTION 6: PRODUCT USE, PET HEALTH AND SAFETY

Furmulate products are intended for use as described on their respective product labels and instructions.

Our topical products are intended to support your dog's general skin comfort and care. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional veterinary care.

Information provided on our website, product pages, packaging, advertising, or other materials is for general informational purposes and should not be interpreted as veterinary advice.

Anti-Itch Spray

The Furmulate Anti-Itch Spray:

  • Is for external use on dogs only;

  • May be applied to areas such as the paws, belly, and body in accordance with the product instructions;

  • Should not be applied to open wounds, cuts, or otherwise injured skin.

If your dog has an open wound, cut, significant skin injury, or another condition requiring medical attention, consult a veterinarian rather than applying the product to the affected area.

If your dog has known allergies, known sensitivities, or a history of reactions to topical products or ingredients, consult an appropriate veterinary professional before use.

Discontinue use if your dog experiences a significant or unexpected adverse reaction and seek veterinary advice where appropriate.

General Product Use

Always read and follow the instructions provided with the product.

Keep products out of reach of children and do not use a product for a purpose other than its intended use.

Individual dogs may respond differently to topical and grooming products. Results may vary and are not guaranteed except as expressly provided under any applicable Furmulate guarantee described in our Refund and Return Policy.

If your dog's symptoms are severe, persistent, worsening, associated with an injury, or otherwise cause concern, seek professional veterinary care.

SECTION 7: SHIPPING AND DELIVERY

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

You will not be charged additional customs duties or import fees by Furmulate beyond the amounts presented to you during checkout.

Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, weather, transportation disruptions, incorrect delivery information, or other logistical events.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Additional shipping terms may be described in our Shipping Policy.

SECTION 8: BILLING AND ORDER INFORMATION

We reserve the right to refuse, limit, or cancel an order where permitted by applicable law.

This may include orders that reasonably appear to involve:

  • Fraud or unauthorized payment activity;

  • Incorrect pricing caused by an obvious technical error;

  • Abuse of promotions or offers;

  • Unauthorized resale or commercial redistribution; or

  • Other violations of these Terms.

We may limit or cancel quantities purchased per customer, household, payment method, billing address, shipping address, or order when reasonably necessary.

If we modify or cancel an order after it has been submitted, we may attempt to notify you using the contact information provided with your order.

You agree to provide current, complete, and accurate purchase and account information.

For information regarding returns, refunds, and guarantees, please review our Refund and Return Policy.

SECTION 9: THIRD-PARTY TOOLS AND SERVICES

We may provide access to tools, applications, payment services, integrations, or other services operated by third parties.

These third-party services may be governed by their own terms and privacy policies.

To the extent permitted by law, we are not responsible for third-party services that we do not own, operate, or control.

Your use of third-party services is subject to the terms imposed by the applicable third-party provider.

SECTION 10: THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, security, availability, privacy practices, products, or services of third-party websites that we do not control.

Before entering into a transaction with a third party, you should review its applicable terms and policies.

SECTION 11: CUSTOMER REVIEWS, COMMENTS AND SUBMISSIONS

You may have opportunities to submit reviews, comments, feedback, questions, or other content through our Services.

You are responsible for the content you submit and must ensure that it is truthful and does not:

  • Violate applicable law;

  • Infringe intellectual property, privacy, publicity, or other rights;

  • Contain unlawful, threatening, abusive, defamatory, obscene, or fraudulent material;

  • Misrepresent your identity or experience;

  • Contain malicious software or harmful code.

We may moderate or remove content where permitted by law, including content that violates these Terms.

Customer reviews and testimonials represent the experiences and opinions of individual customers. Individual experiences may vary, and a review or testimonial should not be interpreted as a guarantee that another customer will experience the same result.

SECTION 12: PERSONAL INFORMATION

Our collection, use, processing, and disclosure of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for more information about how we handle personal information and the privacy rights that may be available to you.

SECTION 13: ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates, availability, or other information.

Subject to applicable law, we reserve the right to correct errors, update information, or cancel an affected order where information was materially inaccurate.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 14: PROHIBITED USES

You may not use the Services or website:

(a) for any unlawful or fraudulent purpose;

(b) to solicit or encourage unlawful conduct;

(c) to violate applicable federal, state, local, or international laws or regulations;

(d) to infringe our intellectual property rights or the rights of others;

(e) to harass, threaten, abuse, defame, or unlawfully discriminate against another person;

(f) to submit false, fraudulent, or misleading information;

(g) to transmit malware, viruses, or other harmful code;

(h) to unlawfully collect or track personal information belonging to others;

(i) to spam, phish, scrape, crawl, or otherwise interfere with the Services;

(j) to circumvent security features or access restrictions;

(k) to interfere with the operation or security of our website or Services; or

(l) to use our content, products, trademarks, or Services in a manner that falsely suggests an affiliation with or endorsement by Furmulate.

We reserve the right to restrict or terminate access to the Services for violations of this section.

SECTION 15: INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through the Services, including our trademarks, brand names, logos, graphics, photographs, product designs, text, website content, videos, and other materials owned by Furmulate, is protected by applicable intellectual property laws.

You may use the website for your personal, non-commercial use.

You may not reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from our protected content without our prior written permission, except where permitted by law.

Nothing in these Terms grants you ownership of any Furmulate intellectual property.

SECTION 16: DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Individual results from products may vary between dogs.

Except for any express guarantee provided by Furmulate and any rights or warranties that cannot lawfully be excluded, we do not make additional warranties regarding particular results from use of our products.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, or remedy that cannot legally be excluded under applicable law.

SECTION 17: LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Furmulate and its officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of the Services or products.

This may include loss of profits, loss of revenue, loss of data, or other consequential losses where such exclusions are legally permitted.

Nothing in these Terms is intended to exclude or limit liability where such liability cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

SECTION 18: INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Furmulate and its affiliates, officers, employees, agents, contractors, suppliers, service providers, and licensors from third-party claims, liabilities, losses, damages, and reasonable costs arising from:

  • Your material violation of these Terms;

  • Your unlawful use of the Services; or

  • Your violation of the rights of another person.

SECTION 19: SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the unenforceable portion will be treated as severed from these Terms.

The remaining provisions will remain in effect.

SECTION 20: TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using the Services at any time.

We may suspend or terminate your access to the Services where reasonably necessary because of a material violation of these Terms, suspected fraud, unlawful conduct, security concerns, or misuse of the Services.

Rights and obligations that by their nature should survive termination will continue after termination.

SECTION 21: ENTIRE AGREEMENT

These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement between you and Furmulate regarding your use of the Services.

Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 22: GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles, except where applicable consumer protection law requires otherwise.

SECTION 23: CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, products, business practices, or applicable legal requirements.

The current version of the Terms will be available on this page.

When we update these Terms, we will revise the "Last updated" date above.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 24: CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Furmulate
Email: help@furmulate.com

© 2026 Furmulate